Managed Services and Support

Managed Services and Support

Maintenance and operation management

Change is a constant in IT systems and must be approached and managed without reluctance in order to provide sustainable IT solutions. Axians offers a range of services that increase the lifetime of resources and the efficiency of your ICT infrastructure. Axians provides all the services needed to help customers meet the demands of changing technology while maintaining existing systems.

  • Support and Monitoring Services, Managed Services
  • Preventive and corrective maintenance
  • Onsite or externally operated activities
  • Objects / devices management
  • Systems performance management

We create a service offer that is separate for each client, depending on the level of internal competences, budget constraints and other operational requirements (field maintenance, business systems, diagnosing and removing errors, ToIP, messaging systems, VPN, as well as server reporting systems and application programs).

Network supervision

Failure of any system could have a serious impact on business processes and even make them unavailable. The Network Operations Center is Axians’ focal point, which proactively repairs such failures before they can affect users. The Network Operations Center is available 24 hours a day, 7 days a week, and its purpose is to monitor your network, perform maintenance and upgrade tasks, and even repair network and utility failures. Monitoring can be performed at the customer’s site or remotely.

Service Level Agreement (SLA)

The Service Level Agreement (SLA) defines the level of quality that applies to Axians’ support and maintenance services. Each contract is tailored to each client, their environment and specific requirements. However, they share a common goal: to entrust Axians with all network monitoring activities. This is done with confidence as customers receive regular reports that put them in control of their infrastructure.

Network performance management

Network event monitoring, test capability, load and error simulation and more: Axians can perform all the operations that ensure the highest efficiency of business processes and the fulfillment of all customer requirements.

Cloud: on-demand, flexible and high-quality services

Axians offers IaaS, Paas, and SaaS options, delivered from public, private, or hybrid clouds. Self-service and charge as development models are available for a wide range of services, all based on automatic invoicing.